Return and Refund Policy
Last Updated: September 15, 2026
At Narsa Live (accessible at https://www.narsalive.com/), we strive to deliver authentic, handcrafted Indian ethnic wear that exceeds your expectations. We understand that shopping for ethnic wear online—especially across international borders—requires confidence in fit, quality, and style.
If you are not completely satisfied with your purchase, our Returns and Exchange Policy outlines the steps, eligibility criteria, and procedures to ensure a seamless experience.
1. Return & Exchange Window
Standard Request Window: You must initiate a return or exchange request within 7 calendar days of the delivery date recorded by the tracking carrier.
Damaged, Defective, or Incorrect Items: Must be reported within 48 hours of delivery with clear photographic or video evidence.
Requests submitted after these timeframes cannot be accommodated.
2. Eligibility Criteria
To qualify for a return, replacement, or exchange, your item must meet the following strict conditions:
The garment must be completely unworn, unwashed, unaltered, and free of stains, perfumes, or odors.
All original product tags, security bands, brand packaging, polybags, dust covers, and invoices must be intact and returned with the garment.
Handcrafted details, mirror work, zari embroidery, and tassels must be intact and free from pulls or cuts.
3. Non-Returnable & Non-Exchangeable Items
Because of the specialized nature of ethnic fashion, hygiene standards, and international transit constraints, the following categories are strictly Final Sale and cannot be returned or exchanged:
Custom-Stitched or Made-to-Measure Garments: Any saree with custom blouse stitching, fall-pico, custom-tailored lehengas, or customized salwar suits made to your custom dimensions.
Intimates & Underskirts: Stitched petticoats, shapewear, and lingerie.
Accessories & Jewelry: Dupatta tassels, jewelry sets, clutches, and potlis.
Clearance & Sale Items: Items purchased during promotional clearance sales or marked as "Final Sale".
4. Color & Handcraft Disclaimer
Color Variations: Due to differences in monitor calibration, screen settings, mobile displays, and photography lighting, there may be subtle color variations (up to 10–12%) between the online image and the physical fabric. Slight color differences do not constitute a defect.
Handloom & Artisanal Imperfections: Handwoven fabrics (such as Banarasi, Bandhani, Chanderi, or Patola) and hand-embroidered work may contain minor irregular weaves, yarn slubs, or hand-stitch variations. These are hallmarks of authentic Indian craftsmanship, not manufacturing flaws.
5. International Returns & Shipping Logistics
Because we ship worldwide from India:
Customer Responsibility: Return shipping charges, customs clearance fees, and insurance for returning an item to our fulfillment center in India are the responsibility of the customer, unless the item delivered was incorrect or genuinely defective.
Courier Service: Returns must be sent using a trackable courier service (e.g., DHL, FedEx, UPS, or national postal registered mail). We cannot be held liable for return packages lost or damaged in transit.
Customs Declaration on Returns: When shipping a return parcel back to India, clearly label the airway bill and parcel exterior as "Returned Goods of Indian Origin - No Commercial Value" to avoid improper import duty levies. Any customs duties assessed by Indian customs on incoming return packages due to improper labeling will be deducted from your final refund amount.
6. How to Initiate a Return or Exchange
To start your return or exchange process, follow these steps:
Email Us: Send an email to info@narsalive.com with the subject line: Return Request - [Your Order Number].
Provide Details: Include your full name, registered phone number, product name/SKU, and the specific reason for return or exchange.
Attach Photos: If reporting damage, a defect, or a wrong item received, attach high-resolution photos or a short video clip showing the garment, tags, and packaging.
Approval & Instructions: Our customer support team will review your request within 2 business days and provide the designated return address and packaging instructions.
7. Refunds & Store Credit
Inspection: Once your returned package reaches our warehouse in India, it undergoes a thorough quality check within 3 to 4 business days.
Refund Method:
If approved, refunds are credited back to your original payment method (Credit Card, Debit Card, PayPal, etc.) or issued as a store credit coupon, depending on your preference.
Card and bank refunds typically take 7 to 10 business days to reflect on your statement, depending on your financial institution's processing cycles.
Deductions: Original shipping fees, express courier surcharges, and customs duties paid at the time of purchase are non-refundable.
8. Order Cancellations
You may cancel an order within 12 hours of placement by emailing us at info@narsalive.com or messaging us on WhatsApp at +91 92566 13380.
Orders cannot be canceled once the tailoring/custom stitching process has commenced or after the package has been dispatched from our facility.
9. Contact Us
For any questions or assistance regarding our Returns & Exchange Policy:
Email: info@narsalive.com
Phone / WhatsApp: +91 92566 13380
Official Website: https://www.narsalive.com/
Support Hours: Monday – Saturday, 10:00 AM to 7:00 PM (IST)